FREQUENTLY ASKED QUESTIONS

How do I care for my shoes?

The painted shoe is very durable due to the protective treatment applied with the varnish and professional quality of the paints that creates an ultra resistance to scratches, water and wear and tear. In normal wearing conditions your pair of shoes will last as long as a regular pair of trainers. To clean your shoes, simply use a damp cloth and wipe the desired areas. I do not advise placing your shoes in a washing machine as this may affect the quality of the design or using chemicals.
My order has not arrived or has arrived damaged.

In the unlikely event that your order has not arrived or does so in a damaged condition, please contact me by email at info.mckicks@gmail.com
Can you give me more information about how the designs are made?

All designs are hand-painted using professional acrylic paints that have been specifically designed for leather and synthetic leather to ensure the highest quality and vividness. Each design is sealed with a protective varnish that makes the shoe ultra resistant to scratches, wear and tear and water.
How will my shoes be delivered?

All items are delivered through Royal Mail. If you are based in the U.K your shoes will be sent using Royal Mail Special Delivery Guaranteed by 1pm. A Tracking number will be provided to you upon shipping. If you are based outside the U.K. your shoes will be shipped through Royal Mail using International Track & Signed. This will provide you with full end to end tracking of your item. A tracking number will be provided to you upon shipping.
Can I return or exchange my order?

As each shoe is made to order, unfortunately it is not possible to return or exchange them.